These Terms & Conditions apply to online training sessions booked via our Stripe payment link. By booking a place, you agree to the following:

1. Booking and payment

• Your place is confirmed once payment has been received through our secure Stripe payment system.
• All fees are payable in advance at the time of booking.
• Prices are shown exclusive of VAT (where applicable).

2. Cancellations and refunds

• If you cancel more than 14 days before the session, you will receive a full refund (minus any Stripe transaction fees).
• Cancellations within 14 days are non-refundable, but you may transfer your booking to another delegate.
• If Illuminate Learning cancels the session, you will be offered a full refund or a transfer to an alternative date.

3. Online delivery

• Sessions are delivered remotely via Microsoft Teams or another online platform.
• It is your responsibility to ensure you have suitable internet access, equipment, and permissions to join the session.
• Illuminate Learning is not responsible for technical issues outside our control.

4. Course materials and recordings

• All training materials remain the intellectual property of Illuminate Learning.
• You may use them for your own learning but must not share, reproduce, or resell them.
• Recording of sessions is not permitted without our prior written consent.

5. Data and privacy

• Payments are processed securely by Stripe. We do not see or store your card details.
• Your personal information will only be used to administer your booking and deliver the training.
• We comply with UK GDPR – see our Privacy Policy for more details.

6. Liability

• Our liability is limited to the fees you have paid for the training session.
• We are not responsible for indirect losses such as loss of business, profits, or opportunities.

7. Governing and law

• These Terms & Conditions are governed by the laws of England & Wales.
• Any disputes will be handled by the courts of England & Wales.